Sprint Sucks

This is my review that I wrote for Sprint on Yelp.com. I'm posting it here in hopes that it will turn up on searches and people will be advised. I plan on posting this in as many places as possible.

This is my experience trying to use Spring in Seattle. I say trying because half the time that's what it is. Given my phone is now just barely a year old but the quality of the service is diminishing quickly. My major complaints about the service in Seattle:

1) When they started airing the commercials that advertised they now had more coverage "from the mountains to the sound" my service became even crappier, which frustrates me.

2) My phone rings about 1/3 of the time it should. Most of the time I just get a notification I have a new voice mail. It's definitely not a problem with the fact I don't hear the phone ringing because it doesn't even tell me I've missed a call. I just randomly get a new voice mail.

3) On 4th of July I spent the *entire* day roaming while I was in downtown Seattle. This was ridiculous because there is no way I was outside of the service area.

4) Until recently, when I drove to central Washington, I didn't even know my phone had more than 3 bars in the service strength area. Really, I never have above 3 bars. Apparently it has up to 5.

5) I drop calls ALL of the time. My "signal fades" frequently when I have 3 bars of service and drops a call. Now I would think "maybe there's just a service gap while I'm walking down the street" but the problem is that I'm sitting in the same place sometimes and have been on the phone for 2 minutes and then it decides I no longer have service in that area. Sometimes when it does this my phone decides to roam too for the next 15 minutes (only stops after turning my phone on and off several times).

6) Customer service is a joke. They are unhelpful most of the time and can be quite rude. It's not my fault I sound like a 14 year old girl calling you sometimes. I'm 23 but just sound young. I know what I'm talking about and I know when you're lying to me so don't get angry because I correct you. On this note, I tried calling customer service earlier today for help with a problem. Their response was "Hello? Ma'am? I'm sorry I can't hear you! You're breaking up. Are you still there? Hello? Hello?" The funny part was that I could hear her perfectly the entire time.

7) Last but not least, they charge you in every little single place you can. I pay for unlimited internet. I used AIM for free. Well every time somebody would send me a response message, I would get a text message telling me I have a new IM. Well this was fabulous because not only was I using up my internet usage (thank goodness it was unlimited) but I was ALSO getting charged for a text message. In the end, I stopped using the IM because my text messages were getting to be excessive. When I called customer service to ask if there was any way to turn that off, I was kindly informed by what sounded to be an 18 year old girl that nope,she had the same problem, and she canceled her Sprint contract because she had many of the same problems.

So what's the point of all this? Don't waste time getting Sprint in Seattle. Go for a company that actually has service!