Sometimes I Just Can't Believe It

Today a coworker was trying to call SPD for an escort for serving some papers. She got the run around and each person she called gave her another person to call. Eventually one policeman told her to call a certain number and if nobody picked up to just call 911. Really? She was sitting in our office just calling to look for somebody she had been told to call that works for SPD. It's just crazy in my mind.